All compounded products are produced once your order has been placed as they are made specifically for each individual. This process can take from 24 to 48hours depending on how busy we are. Once made your order is then shipped according to the method chosen. With production time and shipping times it can take from 48 to 72 hours to recieve you order, longer if we are unusually busy or you live in remote areas.
If you request we will call or send you a text message once your order is ready. You may then pick it up from our pharmacy or have the product delivered to you.
We offer two choices for delivery:
(1) Regular Australia Post
We provide an Australia-wide service
Ramadan Pharmacy will gladly exchange any product we supply free of charge if it is found to be faulty, does not stand up to our quality guarantee, or for any other mistake made by any of our staff members. We must be notified within 7 days of receiving any faulty goods for this guarantee to be valid.
We will not however be held responsible for any product that is ordered in error by you or your doctor, if you change your mind, or for any other mistake you may make when ordering if it has already been made up for you. Notify us as soon as possible if this is the case so we can cancel or change your order before it is made up.
You must inform us of any allergies (eg. lactose, flavors, etc) when you order. List them all in the instructions box at the online checkout. We accept no responsibility if you fail to do so. In addition, if you are unknowingly allergic or intollarent to any product we supply we cannot be held responsible as this type of reaction is not due to any fault of our products but rather your bodies response to it. We do our best to avoid ingredients that may cause any reactions and generally we use hypoallergenic ingredients were ever available however on rare occasions some highly sensitive patients may still react to some products. This is unavoidable. All our products are lactose and gluten free.