SHIPPING AND RETURNS
Standard Shipping
Items typically ship by Australia Parcel and will arrive 7-10 business days after shipping from our warehouse.
Free Shipping Promotions
Free shipping promotions qualify for free standard ground shipping. Shipping promotions apply only to the first delivery address per order. Order must contain enough qualifying merchandise to reach the threshold the promotion outlines. Qualifying order threshold excludes shipping and taxes and is after promotional discounts are applied. The makers of FX16 reserves the right to change or discontinue promotions at any time.
Shipping & Handling Rates
Standard Shipping rate for ground shipping is $10, unless otherwise stated. Express Shipping is $15.
Shipment Timing
Standard Shipping will be delivered within 7-10 business days from the order’s ship date. Most Standard orders are processed and shipped within 1-2 business days.
Freight Surcharges
Heavy or oversized items may be subject to a surcharge in addition to regular delivery and handling charges.
RETURNS & EXCHANGES
How to Return or Exchange
As this is a customised medication made specifically for each customer, we do not accept any exchanges or refunds.
Shipping Errors and Damages
Please call us right away at +61296494657 or +61420940950. if your order arrived damaged or if a packaging error occurred. Please provide us with your order number, name, address, and a description of what happened. We will provide instructions on what to do next. If a replacement item is in stock, we will ship it to you immediately.
